RETURN POLICY
Welcome to Kuyu Colonics!
Kuyu Colonics is owned and operated by Kuyu Pty Ltd.
This return policy applies to all products purchased through:
(Hereinafter referred to as “Kuyu Colonics”).
Our return policy forms part of, and should be read in conjunction with, our terms and conditions, our privacy policy and our shipping policy. We reserve the right to change this return policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the customer, no returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.
RETURNS AND REFUNDS
The satisfaction of our customers is our priority. That is why we offer returns and refunds if you are not satisfied with our products. Orders placed on our website can be returned for a refund within 14 days of the delivery date. After this period, we will unfortunately not be able to process any refunds.
Important: The following products are non-returnable:
- Gift cards, sale items and certain personal care products may not be returnable for hygiene reasons.
CONDITIONS OF RETURN
- Full name of the person who placed the order.
- Items must be in their original condition (unopened, unmarked, unaltered and undamaged).
- Products must have all tags attached and be returned in their original packaging.
- Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.
- Kuyu Colonics reserves the right to refuse any returns that do not comply with our return policy. Returns that do not comply with our return policy may be sent back to the customer at their own cost.
Important: To request a return please send us your return request via our contact information and you will receive instructions on how to return the product.
Please note that if you request a return, you will be responsible for paying your own shipping costs to return your item and the cost of shipping the new product. If you request a refund, shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
DEFECTIVE OR DAMAGED PRODUCTS
We do our best to ensure that your products arrive in perfect condition, but in the event that you receive a faulty, damaged or incorrect item, we are here to help. If you need to exchange the product for another of the same reference or request a refund, please email us at [email protected]. In these cases, we will cover the shipping costs.
The request must contain the following:
- Full name of the person who placed the order.
- Proof of damage or defect of the product (photo or video).
PROCESSING YOUR REFUND
Refunds will be processed within 5 business days of receipt and inspection of the returned item. If your return does not meet the conditions set out in this policy, the package will be returned to you and you will be responsible for shipping costs. If the return is accepted, you will receive a refund via your original payment method. This refund will be issued within 5 working days of acceptance of the return.
Important: If the customer requests the return and refund of the product without any reason, the customer must pay the return shipping cost of the product and the original shipping cost will be deducted from the refund.
If the product is damaged, defective or is the wrong product, the shipping costs of returning the product and sending a new product to the customer will be borne by Kuyu Colonics. If the customer requests a refund, the customer will receive a full refund including shipping costs.
CONTACT US
If you have questions about this return policy, please contact us through our contact page or via the contact information below:
Kuyu Pty Ltd – Kuyu Colonics.
Email: [email protected]